Privacy Policy

Overview

At Rift Flare Quintho Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Reservation Information: Name, address, phone number, email address, payment information, and special requests
• Guest Services: Preferences for room type, dining, spa services, and other amenities
• Communication Records: Correspondence via email, phone, or in-person interactions
• Identification: Government-issued ID for check-in purposes as required by Canadian law

Automatically Collected Information

• Website Usage: IP address, browser type, pages visited, and time spent on our website
• Cookies: We use cookies to enhance your browsing experience and analyze website traffic
• Security Cameras: CCTV footage in public areas for security purposes

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our facilities and guest experience
• Send promotional materials (with your consent)
• Comply with legal obligations and ensure security
• Process payments and prevent fraud

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service Providers: Trusted partners who assist in operating our hotel (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Emergency Situations: To protect the health and safety of guests or staff

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for online transactions
• Secure payment processing systems
• Access controls and staff training
• Regular security audits and updates
• Physical security measures at our property

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with privacy authorities

Cookies Policy

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Enable social media features

You can control cookie settings through your browser preferences.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Generally, guest information is retained for 7 years after your last stay, or as required by Canadian law.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Providing notice during the check-in process